About Orders and Shipping
When will my order ship?
In-stock items typically ship within 1-3 business days of the order being received and confirmed.We ship all orders from CHINA and use international shipping. It can vary a little depending on the delivery company.When your order ships, we will send you a shipping notification email with tracking information.Your tracking number will be updated 1-3 days after your order has been shipped.
How long does delivery take?
Standard fulfillment and shipping are estimated to take 10-15 business days after placing the order.It can be flexible depending on the delivery volume of the delivery service and where you live.If you don't get the package more than 20 business days after you get your tracking number,there are chances it might have been caught in the customs, so please call at your local post office.Feel free to contact our CS team and kindly send us your name/order number/phone call at service@icaseart.com for assistance as well.
Do you ship internationally?
We do ship internationally for US customers .Other country customers will be later.
Unfortunately, shipping is not available to the Virgin Islands, Puerto Rico, Alaska, and Hawaii at the current time.
How much is the shipping?
Standard shipping within the continental US is free on all orders $14 and over (merchandise only), and after discounts are applied.
Can I change or update my shipping address?
Please reach out to us at service@icaseart.com with your order number as quickly as possible, and our customer service team will help you.But due to time differences, we cannot guarantee customer service will receive your request before the order ships.Once an order has been processed by our fulfillment team, we are no longer able to change your shipping address.
Can I change or cancel my order once it has been placed?
Please reach out to us at service@icaseart.com with your order number, and our customer service team will help you.Please contact us as quickly as possible so that we cancel your order in time but due to time differences,we cannot guarantee customer service will receive your request before the order ships.Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.
Conditions of return
If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.